After entering your information to request an account, you should receive an invitation email within the next business day. At most, please wait two full business days before reaching out. Be sure to check your spam folder for your invitation. Email invitations will come from Church Community Builder, or PushPay.

If you didn’t receive a login email in your inbox or your spam folder, you can email [email protected] for assistance with getting your account set up.

If you have issues or questions at any time, please don’t hesitate to reach out to [email protected] for assistance from one of our Journey Connect coordinators.

Once you’ve received an invitation to the platform and created your account, you can access your personal settings at any time by clicking on your profile icon (either a photo, if you’ve added one, or your initials) in the top right corner. Here, you can see your full profile and change/add/update any information you’d like, at any time, by clicking the “Edit Profile” button.

You can change your email preferences in your personal settings. Navigate to your profile by clicking the icon in the top right corner of your screen. Then, click on the “Actions” button to display a drop-down menu. Within that menu, click on “Communication Preferences.” Once here, you can update your preferred communication method(s), customize which groups you receive alerts for, and set your preferred scheduling communication channel (for serving).

Your family members should all be associated with you based on the previous information we had for you. If you check a new child in, our staff will automatically place that child into your family unit. Should an error occur (either you have a family member that isn’t associated with you in Journey Connect, or someone is associated with you that isn’t part of your family), please reach out to [email protected].

Yes, you will need to create a Journey Connect account to be a part of any group. While you may be able to sign up for some groups in person on rare occasions, all group updates and communication will happen within the Journey Connect platform, so it’s critical that you create an account.

Once you’ve logged into your account, from the homepage, navigate to the Groups section in the left-hand navigation menu. This is where you’ll be able to see the groups you’re a part of, as well as view and search for new groups. If you find a new group that you’re interested, you’ll be able to fill out a request form to join.

Absolutely! In fact, it’s encouraged. You can be part of as many groups as you’d like at Journey, and within Journey Connect. However, do be sure to double-check meeting dates and times to avoid any schedule conflicts.

In order to see and sign up for upcoming serve opportunities, as well as manage your serving schedule, you will need to create a Journey Connect account. This way, you’ll have access to your personal serving calendar, and will be able to accept or deny serve requests.

You can see your scheduled serve dates and times in the My Serving section of the Journey Connect dashboard. This will show you your personal serving calendar, which includes pending, accepted, and denied serve requests. Here, you can also set your serve schedule, block out dates that you’re unavailable to serve, etc. You will also receive serve requests via email, if you have your email preferences set up to receive this type of communication.

Technically, no, you do not need a Journey Connect account to give online. However, our online giving platform is changing to a platform called PushPay, which is part of a suite of products, including Journey Connect (CCB). When you give online for the first time through this new, secure platform, you’ll be required to enter your personal information. This information will be entered into Journey Connect, but you will still need to create an account to be able to access that info. We strongly recommend you set an account up, as this is the only way you can access and download your giving statements.

You can give via any of the traditional methods of giving here at Journey (mail/in-person, online, or text). However, you will need to login to our former giving platform (Kindrid) to cancel your recurrent giving there, and then create an account on our new giving platform. For detailed instructions on how to do this, visit our giving page.

Everyone that’s part of our church is searchable in the Journey Connect People database. Your first and last name, family members, and birthday are viewable by everyone by default. You can update what information people can see by going to your personal profile (click the icon at the top right of your screen) and clicking on the “Actions” button. This will reveal a drop-down menu, where you can choose “Privacy.” Once here, you can choose who can see which information about you, or you can choose to completely unlist yourself. Please note that we highly discourage any group leaders from unlisting themselves completely, since you’ll be communicating to your group. Also, even if you’re unlisted, all Journey staff will still have access to your information.

Like giving online, you technically do not have to have a Journey Connect account to fill out some publicly available forms. However, for certain event registrations, and for all serving and group signups, you will have to create an account, so it is highly recommended that you set one up proactively. Note that even if you don’t create an account, if you fill out a form at any time, your information will still be entered into Journey Connect.